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Cancellation, Return Policy and Privacy
Cancellation & Refund Policy
The objection process for collections made with 3d or virtual pos from the online collection system is 10 business days. Our company will evaluate and inform the customer within 7 business days after the card holder requests a refund to us. Our company works in advance and requests after 10 working days from the invoice date will not be considered.
Personal Information Security
All personal information received from http://odeme.arcline.com.tr/ customers during membership and shopping is protected by the highest available electronic and physical security systems, and is stored in an environment that can be viewed only by authorized personnel and with user approval when necessary. This information is used only within the framework of the laws of the Republic of Turkey and international laws.
It is our company's commitment and guarantee that personal information will not be disclosed, published or shared with third parties in any way without user consent.
http://odeme.arcline.com.tr/ reserves the right to use general user information other than personal information for the purposes of information, promotion, announcement and offer, provided that user consent is given.
Payment Information Security
The online security department established at http://odeme.camsanordu.com/ takes precautions to prevent illegal uses such as credit card fraud, by checking the identity and address information of our customers who will shop for the first time, and by contacting customers by phone when necessary.
http://odeme.arcline.com.tr/ has 256bit security certificate. The credit card information provided for purchases made at http://odeme.arcline.com.tr/ is transferred to the system of the contracted banks using the 256bit SSL encryption protocol provided by Globalsign, independently of the site, and the bank makes an inquiry. The result of the query is immediately sent to the customer and the payment process is completed. .Entered card information is transmitted directly to the bank; All transactions take place between the customer and the bank. Since this information cannot be viewed or recorded by the site in any way, it is not possible for third parties to receive the information.
The lock picture in the lower right corner of the payment page shows that the page is encrypted and secured with SSL.
Situations such as theft of credit card information mostly occur in physical environments. Therefore, restaurants etc. It is not recommended to use credit cards in places or to give the card number to others.
In cases where the credit card is stolen, lost or used without permission, the bank to which the card belongs should be contacted without delay and the situation should be reported.
In cases of credit card fraud detected by http://odeme.arcline.com.tr/, the relevant bank and cardholder are informed about the situation.
When shopping online, it should be ensured that the address and telephone information of the shopping site are correct, and if necessary, verification should be made by calling the customer service number on the site.
Provincial central courts and enforcement offices are authorized to settle all disputes that may arise from this contract.
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